Before you enter a ticket, often a Restart will fix the issue. If not, find the computer name before you enter a ticket, it will begin with building initials, for example NMS-ES18-01-L. The computer name should be on a white sticker on the side of the tower or bottom of the laptop. Please include the computer name and what you tried - restarting, etc in the ticket.

WIDA/Keystone Configuration Not Found

This year some Chromebooks may prompt the user to Assign Device to ORG Unit before the WIDA/Keystone/CDT software will run. This number can be entered by anyone, it’s a one-time thing for that Chromebook, does not require an admin and does not prompt the next user.

The number is 1796217449

Type the number in, click Add and Register.