Before you enter a ticket, often a Restart will fix the issue. If not, find the computer name before you enter a ticket, it will begin with building initials, for example NMS-ES18-01-L. The computer name should be on a white sticker on the side of the tower or bottom of the laptop. Please include the computer name and what you tried - restarting, etc in the ticket.

FortiClient software

Every time I have tried to update the FortiClient software or my computer tries to update it on its own, I get a message saying the update failed. This is an example of the kind of message I will get. Sometimes they say other things as well but they always say installation failed. I am not sure if this is something that needs to be fixed or not but I thought someone should know.

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  1. Christian Olla
    21 May, 2024

    Allison, I looked on my end. You are good on the software that is our cloud system trying to install a different version. It might pop up but you are good. Thankyou for letting us know. Thanks!