Before you enter a ticket, often a Restart will fix the issue. If not, find the computer name before you enter a ticket, it will begin with building initials, for example NMS-ES18-01-L. The computer name should be on a white sticker on the side of the tower or bottom of the laptop. Please include the computer name and what you tried - restarting, etc in the ticket.

If you are unable to enter a Sherpa ticket, please read this

If you are unable to enter a ticket, contact your building secretary, she will enter a ticket on your behalf.

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