Before you enter a ticket, often a Restart will fix the issue. If not, find the computer name before you enter a ticket, it will begin with building initials, for example NMS-ES18-01-L. The computer name should be on a white sticker on the side of the tower or bottom of the laptop. Please include the computer name and what you tried - restarting, etc in the ticket.

SMART Notebook expiring license

If the restarting did not work for you:

You may open Software Center (blue icon on the desktop),
choose SmartBoard Activation ONLY! and install that.